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Accessibility statement for PentiP - Online Payment

This accessibility statement applies to the Penalty Notice Online Payment Service.

This website is run by the Home Office. it is designed to be used by as many people as possible. The text should be simple and clear to understand. You should be able to:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Home Office using the details below.

Read tips on contacting organisation about inaccessible websites.

To help us understand the problem as quickly as we can, please tell us:

We'll consider your request and get back to you as soon as possible

Please note: this mailbox is only for accessibility enquiries. If you want to query your fixed penalty, please use the contact details on the paperwork you received.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Technical information about this website’s accessibility

The Home Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliance with the accessibility regulations

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

There are no accessibility problems that fall outside the scope of the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 19/05/2021. It was last reviewed on 22/07/2021

The new Online Payment page was last tested on 19/05/2021

Testing was carried out internally by the Home Office.

We tested the service based on a user's ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.