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Accessibility statement for Penalty Notice Portal

This accessibility statement applies to GOV.UK - Penalty Notice Portal.

The service provides a way of paying your penalty online. The payment itself is submitted through and handled securely by a service provided by Barclaycard

This website is run by the Home Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

We are working with Barclaycard to upgrade the payment pages to a more modern and accessible version.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

The PentiP Product Manager in Police and Public Protection Technology via email –

penaltynoticeaccessibility@homeoffice.gov.uk

Please note: this mailbox is only for accessibility enquiries. If you want to query your fixed penalty, please use the contact details on the paperwork you received.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

The Home Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Some “back” links do not appear at all times and have inconsistent behaviour, not always correctly navigating to the previous page. This fails WCAG 2.2 success criterion 2.4.4 (Link purpose in context).
    We plan to ensure “back” links are working by April 2025. When we publish new content, we’ll make sure our use of “back” links meets accessibility standards.
  2. Some previously entered information is not retained. This fails WCAG 2.2 success criterion 3.3.7 (Redundant entry).
    We plan to ensure previously entered information is retained by April 2025. When we publish new content, we’ll make sure our use of retained information meets accessibility standards.

We are working with Barclaycard to upgrade the payment pages to a more modern and accessible version.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that's not within the scope of the accessibility regulations

There are no accessibility problems that fall outside the scope of the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 20/10/2024. It was last reviewed on 20/10/2024.

This website was last tested against the WCAG 2.2 AA standard on 19/03/2024.

The test was carried out by The Home Office Quality Assurance Test team. The most viewed pages were also tested using automated testing tools by the vendor website team.