Accessibility statement for Penalty Notice Portal
This accessibility statement applies to GOV.UK - Penalty Notice Portal.
The service provides a way of paying your penalty online. The payment itself is submitted through and handled securely by a service provided by Barclaycard
This website is run by the Home Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
- Headings and form fields are not always structured or labelled correctly, which can make it harder for screen reader users to understand and complete content.
- Some content does not display properly when zoomed in, and parts of the page can become cut off or unusable at higher zoom levels.
- Some buttons and links do not have clear focus styles or sufficient contrast, making them harder to see when navigating with a keyboard.
- Parts of the service cannot be fully used with a keyboard, and focus does not always move in a logical way.
- Some buttons and labels are not correctly exposed to assistive technologies, which can affect screen readers and voice control software.
- Some interactive elements are too small or difficult to select
- Error handling is not always clear, and messages may not be shown or announced properly to assistive technology
We are working with Barclaycard to upgrade the payment pages to a more modern and accessible version.
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
The PentiP Product Manager in Police and Public Protection Technology via email –
penaltynoticeaccessibility@homeoffice.gov.uk
Please note: this mailbox is only for accessibility enquiries. If you want to query your fixed penalty, please use the contact details on the paperwork you received.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
The Home Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
This website has the following accessibility issues, which may affect how some people use the service. All issues listed relate to the Barclaycard terminal.
Non-compliance with the accessibility regulations
- WCAG 1.3.1 – Info and Relationships (Headings)
Headings are not structured correctly, so screen readers cannot understand how the page is organised. - WCAG 1.3.1 – Info and Relationships (Form fields)
Form fields use placeholders instead of proper labels, which makes them hard for assistive technology to understand. - WCAG 1.4.4 – Resize Text
At 200% zoom, card input text is cut off or does not fit properly. - WCAG 1.4.10 – Reflow
At 400% zoom, some fields are cut off and cannot be used. - WCAG 1.4.11 – Non-text Contrast
The focus style on the “Cancel” button is too hard to see. - WCAG 1.4.11 – Non-text Contrast
The “Cancel” button does not have enough colour contrast when hovered over. - WCAG 2.1.1 – Keyboard Accessible
The CSC popup cannot be fully used with a keyboard. - WCAG 2.4.3 – Focus Order (CSC link hidden but focusable)
When pressing the Tab key, focus moves to something invisible, which can confuse users. - WCAG 2.4.3 – Focus Order
When an error occurs, focus moves to the wrong field. - WCAG 2.4.7 – Focus Visible
The “Pay Now” button does not show a visible focus indicator when using a keyboard. - WCAG 2.5.3 – Label in Name
The name read out by screen readers does not match the visible text on the “Pay Now” button. - WCAG 2.5.3 – Label in Name<br /> Voice control software (such as Dragon) cannot activate elements because spoken labels do not match visible text.
- WCAG 2.5.8 – Target Size
The close link in the CSC popup is too small to easily click or tap. - WCAG 3.3.1 – Error Identification
The system accepts an expired card date without clearly showing an error. - WCAG 3.3.1 – Error Identification
AMEX cards fail without showing a clear error message. - WCAG 4.1.2 – Name, Role, Value
The “Pay Now” button does not clearly tell assistive technology that it is disabled. - WCAG 4.1.3 – Status Messages
Error messages are not announced to screen reader users. - WCAG 4.1.3 – Status Messages
Changes to the card type are not announced to screen readers.
The following issue relates to the Penalty Notice Portal
- WCAG 3.3.7 – Redundant Entry
Some previously entered information is not retained.
We are working with Barclaycard to upgrade the payment pages to a more modern and accessible version.
Disproportionate burden
Currently, we have not made any disproportionate burden claims.
Content that's not within the scope of the accessibility regulations
There are no accessibility problems that fall outside the scope of the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 18/05/2026. It was last reviewed on 18/05/2026.
This website was last tested against the WCAG 2.2 AA standard on 10/04/2026.
The test was carried out by The Home Office Quality Assurance Test team. The most viewed pages were also tested using automated testing tools by the vendor website team.